Patient Sales Representative -Work from Home / Dayshift

Bachelor’s degree or Certificate IV in relevant discipline preferred. Proven experience in a sales support or customer service role, preferably within a medical or healthcare setting. Background in the medical field. Excellent communication and interpersonal skills. Strong organizational and time management abilities. Proficiency with lead management and CRM software. Ability to multitask and prioritize effectively. Empathetic and patient-focused attitude. High level of professionalism and confidentiality. Ability to work independently and as part of a team.

Respond to inquiries received through various marketing channels (phone, email, online forms, etc.). Provide information about chiropractic services. Manage incoming leads and follow up in a timely manner. Maintain accurate records of all inquiries and interactions in the lead management system. Track and report on lead conversion rates and other relevant metrics. Schedule initial consultations and follow-up appointments. Coordinate with chiropractors and clinic staff for scheduling. Handle payment transactions for consultations and treatments. Provide detailed information about pricing and payment options. Deliver excellent customer service. Address any issues or complaints promptly and professionally.