Customer Success Representative (Remote)
Company:Pearl
Location:Metro Manila, Philippines, Bogotá, Colombia, Buenos Aires, Argentina, Mexico City, Mexico, Davao Region, Philippines, Honduras, Santo Domingo, Dominican Republic, US time zones
Languages:English
Seniority level:Entry, 1+ years
Experience:1+ years
Skills:
Problem SolvingCustomer serviceCRM
Requirements:
1+ years of customer service experience (voice, email, or chat support) Excellent English communication skills—both written and verbal Strong problem-solving skills with the ability to remain calm and empathetic Experience handling customer inquiries in a fast-paced environment Reliable remote setup with stable internet connection Experience using CRM or helpdesk tools (e.g., Zendesk, Freshdesk, Intercom) Previous remote or startup experience Experience supporting international customer bases Proficiency in Google Workspace (Docs, Sheets, Drive) Proficiency in communication tools: Gmail, Slack, Zoom Proficiency in CRM or helpdesk systems
Responsibilities:
Respond to customer inquiries via phone, email, and chat Provide clear, accurate product or service information Troubleshoot and resolve customer issues efficiently Maintain a polished, empathetic communication tone Escalate complex cases to supervisors or specialized teams Log all customer interactions and case details accurately in the CRM Track recurring issues and flag high-priority cases Gather customer feedback and communicate insights to leadership Suggest improvements to workflows and processes Stay up to date on product or service updates
