- Use Float Health’s proprietary technology and third-party platforms to schedule nursing visits for patients
- Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution
- Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses
- Schedule and confirm 10–30 patient visits per shift with accuracy and empathy
- Communicate professionally via phone, email, and text to coordinate care and confirm scheduling details
- Ensure all necessary documentation is collected and uploaded for scheduled visits
- Manage and prioritize multiple tasks in a fast-paced environment without sacrificing attention to detail
- Collaborate with cross-functional teams to track data, share insights, and provide feedback to streamline operations
- Proactively brainstorm and communicate potential process improvements that enhance team efficiency and scalability
- Cultivate and maintain effective working relationships with specialty pharmacies and nursing partners