Intake Specialist
New
F
Float HealthSpecialty Pharma
This is a fully remote position based in the US., PST; Expected to work Sunday–Thursday, 9am–5pm or 11am–7pm PST.Full-TimeMiddle
Salary$48,000 – $50,000 / year
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Job Details
- Required Skills
- Customer serviceTime ManagementGoogle WorkspaceSlackZendeskCritical thinkingData entry
Requirements
- Previous experience with medical scheduling.
- Ability to utilize multiple technology platforms simultaneously.
- Ability to manage inbound communication while supporting other tasks.
- Ability to type 60 words per minute with high accuracy.
- Excellent critical thinking and problem-solving abilities.
- Highly organized with excellent time management skills.
- Exceptional customer service skills.
- Exceptional written and verbal communication.
- Ability to work effectively both independently and in a team environment.
- Proficiency in medical terminology and healthcare policies (highly desirable).
- Experience in infusion therapy, healthcare intake, or specialty pharmacy (preferred).
- Previous startup experience (preferred).
Responsibilities
- Collect information from pharmacies and patients for new referrals.
- Match appropriate nurses to patients and manage marketplace offers.
- Onboard patients to the Float Health platform.
- Confirm logistics and schedules with all users to ensure safe home visits.
- Respond to restaff and reschedule requests as they arise.
- Communicate via email, phone, chat, and SMS with pharmacies, nurses, and patients.
- Work cross-functionally with internal teams to complete visit documentation.
- Develop and maintain positive relationships with specialty pharmacy peers.
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