- Deliver excellent customer service by promptly addressing guest inquiries and concerns through various communication channels.
- Efficiently manage reservations, provide accurate pricing and policy information, and handle guest communications across multiple booking platforms.
- Resourcefully find property information and utilize maps and other tools to respond to location-specific inquiries.
- Utilize Streamline VRS property management software for reservations, guest communications, billing, property documentation, and listing updates.
- Collaborate with property owners to confirm availability and coordinate vendor support, deliveries, and projects, while effectively communicating with guests regarding any impact on their reservations.
- Maintain consistent and detailed communication within the Operations team to ensure seamless handover of tasks and responsibilities, promoting departmental success.
- Take ownership of individual tasks and projects while contributing to the team's ability to manage fast-paced daily operations and communications.
- Assist guests in selecting ideal properties by demonstrating in-depth knowledge of each property and location.
- Offer recommendations on local attractions and amenities, showcasing expertise about the area to enhance guest experiences.
- Maintain accurate records of reservations, payments, and guest information, ensuring compliance with agreements and regulations.
- Actively update departmental SOPs to reflect the most current procedures and policies across the company and its partners.
Customer service