Sales and Customer Support Representative (B2C)

Proven experience in B2C customer support or sales Strong written communication skills with a customer-first approach Ability to multitask and stay organized under pressure Proficiency in WhatsApp and other messaging or CRM tools Flexible availability to work rotational shifts, including weekends Minimum primary internet connection speed of 15 Mbps Minimum backup internet connection speed of 10 Mbps, capable of supporting work during power outage Primary device: Desktop or laptop with Intel Core i5 (8th gen+) / i3 (10th gen+), AMD Ryzen 5, or equivalent; minimum 8 GB RAM Backup device: Meets or exceeds Intel Core i3 performance, functional during power interruptions A functioning webcam A noise-canceling USB headset A quiet, dedicated home office space A smartphone for communication and verification purposes

Manage and respond to approximately 20,000 WhatsApp messages over a five-week period Provide accurate information, resolve customer inquiries, and assist with product-related questions Engage customers in a friendly, professional manner to promote products and drive sales Coordinate with the team to ensure 24/7 message coverage Maintain customer satisfaction by following up on inquiries and ensuring timely resolution Track and document customer interactions and feedback accurately