Customer Support Representative (Mexico)
20000 USD per year
Company:
Location:Mexico, PST
Languages:English, Spanish
Seniority level:Entry
Skills:
SalesforceCommunication SkillsCustomer serviceTime ManagementWritten communicationProblem-solving skillsActive listeningCustomer support
Requirements:
Customer-facing support experience, preferably at a software company Fluent Spanish and English speaker with excellent spoken and written communication skills in both languages A designated work from home area, with high-speed internet connection and free from interruptions and background noise Experiencing working in a fast-paced environment Experience with a telephony system such as Talkdesk or RingDNA Past experience with restaurants is a huge plus
Responsibilities:
Respond quickly and accurately to a high volume of inbound phone calls, chats, and emails Maintain a customer satisfaction level over 90% Use Salesforce to log all activities and interactions Communicate and collaborate with team on Slack
