Customer Support Representative (SaaS, POS)

1–3 years of experience in customer-facing support, help desk, or service roles. Strong verbal and written communication skills. Proven ability to work independently, solve problems, and make sound judgments in ambiguous situations. High level of comfort with navigating and troubleshooting web-based platforms and support tools. Highly organized and detail-oriented. Flexibility to work a varied schedule, including weekends and holidays.

Provide timely and empathetic support to customers via phone, chat, and email. Troubleshoot product and process-related issues. Take ownership of customer inquiries from start to resolution. Document all customer interactions clearly and thoroughly within HubSpot. Proactively follow up with customers to confirm resolution. Identify and surface recurring support issues to Product, Engineering, and Operations teams. Assist in creating and refining knowledge base articles.