Customer Support Representative (PH)
Company:Motion
Location:Philippines, PST
Languages:English
Seniority level:Entry, 2 years
Experience:2 years
Skills:
JiraCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceWritten communicationEnglish communicationAdaptabilityRelationship buildingCritical thinkingTroubleshootingActive listeningStrong communication skillsTechnical supportCRMCustomer support
Requirements:
Solid written and spoken English 2 years of customer support experience or a degree from a top-tier institution Commitment to a 40-hour workweek Genuine enthusiasm for delivering unparalleled customer service Independent spirit thriving in a remote, dynamic setting Sharp analytical and critical thinking abilities Adaptability, coupled with receptivity to feedback Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus
Responsibilities:
Efficiently address customer inquiries within support channels, adhering to service-level agreements Leverage knowledge base to address common customer queries Identify and escalate technical issues, prioritizing customer satisfaction Contribute to refining customer operations to improve support offerings, customer retention, and revenue Act as a bridge between customers and product/engineering teams, channeling feedback for customer-centric updates
