ApplyCustomer Support Representative (PH)
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💎 Seniority level: Entry, 2 years
📍 Location: Philippines, Philippines Standard Time
🔍 Industry: Software Development
🏢 Company: Motion👥 11-50💰 $36,490,025 Series C 12 months agoProductivity ToolsArtificial Intelligence (AI)Real TimeAnalyticsSoftware
🗣️ Languages: English
⏳ Experience: 2 years
🪄 Skills: JiraCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceWritten communicationAdaptabilityRelationship buildingCritical thinkingTroubleshootingActive listeningStrong communication skillsTechnical supportCRMCustomer supportEnglish communication
Requirements:
- Solid written and spoken English
- 2 years of customer support experience in various environments, from start-ups to multinational corporations, or a degree from a top-tier institution
- Commitment to a 40-hour workweek, beginning at 1:00am Philippines Standard Time
- Genuine enthusiasm for delivering unparalleled customer service
- An independent spirit thriving in a remote, dynamic setting
- Sharp analytical and critical thinking abilities
- Adaptability, coupled with a receptivity to feedback
- Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus
Responsibilities:
- Efficiently address customer inquiries within our Customer Support channels, ensuring adherence to service-level agreements
- Leverage knowledge base to efficiently address common customer queries
- Identify and escalate technical issues, prioritizing customer satisfaction
- Actively contribute to refining customer operations to uplift our support offerings and bolster customer retention and revenue
- Act as a pivotal bridge between customers and the product/engineering teams, channeling critical feedback and ensuring that customer-centric updates and patches are developed
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