Customer Support Representative (PH)

Posted 26 days agoViewed

💎 Seniority level: Junior, 2 years

📍 Location: Philippines, Philippines Standard Time

🔍 Industry: Customer Support

🏢 Company: Motion👥 11-50💰 $36,490,025 Series C 9 months agoProductivity Tools Artificial Intelligence (AI)Real Time Analytics Software

🗣️ Languages: English

⏳ Experience: 2 years

🪄 Skills: JiraCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceWritten communicationAdaptabilityRelationship buildingCritical thinkingTroubleshootingActive listeningStrong communication skillsTechnical supportCRMCustomer supportEnglish communication

Requirements:

Solid written and spoken English
2 years of customer support experience in various environments, from start-ups to multinational corporations, or a degree from a top-tier institution
Commitment to a 40-hour workweek, beginning at 1:00am Philippines Standard Time
Genuine enthusiasm for delivering unparalleled customer service
An independent spirit thriving in a remote, dynamic setting
Sharp analytical and critical thinking abilities
Adaptability, coupled with a receptivity to feedback
Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus

Responsibilities:

Efficiently address customer inquiries within our Customer Support channels, ensuring adherence to service-level agreements
Leverage knowledge base to efficiently address common customer queries
Identify and escalate technical issues, prioritizing customer satisfaction
Actively contribute to refining customer operations to uplift our support offerings and bolster customer retention and revenue
Act as a pivotal bridge between customers and the product/engineering teams, channeling critical feedback and ensuring that customer-centric updates and patches are developed

Apply