Customer Service Representative (Mexico)
MX, LATAMPart-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 1-year proven experience
- Required Skills
- Microsoft OfficeMicrosoft Office SuiteMS OfficeCommunication SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationEnglish communicationExcellent communication skillsRelationship buildingProblem-solving skillsFluency in EnglishVerbal communicationClient relationship managementStrong communication skillsRelationship managementCRM
Requirements
- At least 1-year proven experience as a Customer Service Representative
- Excellent English communication skills, both written and verbal (at least B2 level)
- Excellent phone, email, and instant messaging communication skills
- Solid organizational and time management skills
- Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and CRM
- Experience with word-processing software and spreadsheets (e.g., MS Office)
- Knowledge of online calendars and scheduling (e.g., Google Calendar)
- Proactive & confident with keen attention to details
- USB Headset with Noise Cancellation feature
- Working Webcam
- Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
- Main Internet Service Speed: at least 25 Mbps wired connection
- Backup Internet Service Speed: at least 10 Mbps
Responsibilities
- Manage inbound and outbound calls
- Resolve customer concerns effectively and efficiently
- Build sustainable relationships and trust with customer accounts
- Ensure customer satisfaction in every interaction
- Keep records of customer interactions, process and update customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Ad hoc tasks
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