Member Support Associate (HRA)

Licensed insurance agent Experience working with Healthcare.gov and/or other state based exchanges Communicate clearly and effectively in both verbal and written formats Demonstrate patience, empathy, and the ability to stay composed under stress Apply insurance expertise to guide individuals through the process of signing up for health coverage Navigate and perform confidently within support or sales-based digital platforms Experience using Zendesk 5+ State Licenses Fluently bilingual

Providing customers a seamless support experience Submitting applications to the carrier and owning till approval Helping customers navigate the healthcare system Quickly identifying and resolving issues for customers Comprehensively documenting phone calls and emails with members in Zendesk Answering qualifying and benefit specific questions Providing phone and email coverage for our members as scheduled