- Oversee day-to-day operations of the Member Care Advocate team.
- Develop analytical and programmatic infrastructure to turn engagement data into targeted care interventions.
- Carry a personal caseload of complex member cases to model performance standards.
- Define and maintain data standards for member measure status and outreach history.
- Translate PDC-clock math and HEDIS measure timelines into daily team prioritization queues.
- Hire, onboard, develop, and coach a team of advocates in a metrics-driven environment.
- Collaborate with Product and Engineering to optimize the Member Care Queue interface.
- Serve as the primary point of contact for cross-functional teams including Client Success, Quality, and Operations.
Data AnalysisCRM