- Design, develop, publish, and maintain accessible, accurate customer learning experiences across Dropbox products and education platforms.
- Create and update web-based training, learning paths, product-launch education, tutorials, multimedia content, and other instructional resources.
- Translate product workflows and customer needs into clear, task-oriented instruction with logical sequencing and actionable next steps.
- Author, publish, and maintain learning content using Contentful and related content-management and learning-delivery platforms.
- Collaborate with Product, Product Marketing, Customer Advocacy, Support, subject-matter experts, and program managers.
- Use AI tools for drafting, storyboarding, synthesis, analysis, and production efficiency, while validating outputs.
- Improve learning experiences using reusable templates, documented processes, customer feedback, performance insights, and content-quality standards.