Member Support Specialist

Excellent customer service skills Ability to simplify information and communicate effectively, verbal + written Strong time management skills Positive attitude and sensitive to member needs, extremely empathetic and patient Tech savvy, esp. familiarity with Android and iOS mobile technology and digital tools (ex: CRMs) Self-motivated and goal oriented High degree of professionalism and collaborative attitude Ability to problem solve effectively High degree of attention to detail Bilingual, English and Spanish is a plus

Support Members with program questions and issues Address technical issues Take phone calls Answer emails Send text messages Monitor Member adherence Alert medical care teams when needed Make calls to help non-adherent Members get back on track