Member Support Specialist

2+ years previous member service call center or member-facing experience desired Associate or bachelor’s degree (preferred); high school diploma required Computer proficient with the ability to multi-task Professional, enthusiastic and kind with a passion for serving Effective active listening skills with ability to probe to ensure appropriate resolution Strong communication, organization and time-management skills Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future. A dedicated private workspace with appropriate internet speed is required.

Answer incoming telephone calls from members and/or caregivers needing assistance with their order, product, billing and/or other account services. Guide callers through troubleshooting, navigating the company site or effectively using the products or services. Maintain superior knowledge of Medical Guardian products, services and billing practices. Perform account updates and document conversations. De-escalate situations involving dissatisfied members and offer solutions. Act as a company brand ambassador, promoting additional products and services. Display positive attitude and collaborate with team members. Meet personal/team performance objectives.