Member Services Associate
21 - 25 USD per hour
Company:
Location:Maine, Maryland, Massachusetts, New Hampshire, New Jersey, North Carolina, Florida, Georgia, Pennsylvania, Rhode Island, Connecticut
Languages:English
Seniority level:Entry, 3+ years
Experience:3+ years
Skills:
Communication SkillsProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailTime ManagementMultitaskingInterpersonal skillsAdaptabilityTroubleshootingActive listeningStrong work ethic
Requirements:
High school diploma or GED required 3 or more years of customer service experience (telephone, email, and/or text) Proven experience working effectively in a remote work environment Strong computer literacy with the ability to multitask Willingness and eagerness to learn, be flexible, and assist members and colleagues Strong interpersonal and communication skills Excellent time management and strong attention to detail Exceptionally strong work ethic
Responsibilities:
Demonstrate and communicate the core values of Better Life Partners Act as a concierge for our services Respond to calls, emails, and text messages Coordinate Zoom meetings between members and providers Collect or verify member demographic and insurance information Identify member needs and transfer calls to the right department Assist members in navigating their treatment plan and scheduling appointments Provide personalized support to members Exhibit cooperation and flexibility Uphold discretion and confidentiality
