Learner Services Advisor

High School Diploma or equivalent experience Skills – relationship building, ability to learn basic technical computer skills, time management, personal accountability, and drive Ability to professionally communicate fluently in verbal and written English Ability to support a diverse and inclusive work environment Computer literacy/basic computer skills 1+ years’ experience in customer service, contact center or hospitality role (preferred) Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams (preferred)

Provide academic guidance to learners Address student non-academic inquiries and concerns Develop and implement retention initiatives Identify at-risk learners and provide guidance Contribute to achieving retention goals Participate in team collaboration and communication