D365 F&O SCM/WMS Consultant, Managed Services

Minimum of 5 years Dynamics 365 ERP Manufacturing/Supply Chain experience Minimum of 2 years of Dynamics 365 ERP implementation experience Minimum of 2 full lifecycle of a Dynamics 365 ERP implementation (Analysis – Deployment) Minimum 5 years of industry and/or consulting experience Certification in Dynamics 365 ERP T&L certification within first 90 days of employment. Strong industry experience within Supply Chain or Materials Management Experience with implementing and supporting advanced warehouse (WMS) functionality Working knowledge of transportation management systems (TMS) Working knowledge of industry specific best practices Excellent communication, planning and organization skills Strong customer relationship skills Ability to establish priorities and work independently Ability to travel up to 50% Bachelor’s Degree or equivalent combination of education and experience English: Fluent Valid Driver’s License

Provide outstanding customer service and achieve client satisfaction Monitor and triage new support cases Troubleshoot issues and deliver high quality solutions Effectively communicate to customers, partners, team members, and management Support team members Develop whitepapers, best practice knowledge base, and articles Create, develop, and deliver proactive services with the use of new features or common repetitive areas Maintain effective customer relationships Log incidents and document communications in CE Follow established standards & methodologies Optimize individual utilization Continue your professional education by setting specific annual training goals Participate in larger project initiatives and lead process area-specific workstreams Design and document functional specifications for warehouse operations within Dynamics 365 Supply Chain Management, including picking, packing, shipping, receiving, put-away, and inventory counting. Configure and customize Dynamics 365 warehouse management module based on the defined requirements, including setting up warehouse locations, reservation hierarchy, wave, work, location directives, mobile device and labels. Provide comprehensive training to business process owners on the warehouse management functionalities within Dynamics 365, including system navigation, configuration, process, and key features.