Principal Solution Consultant (Pre-Sales) | USA
Company:
Location:United States, EST, PST
Languages:English
Seniority level:Principal, 5+ years
Experience:5+ years
Skills:
Artificial IntelligenceCloud ComputingMicrosoft DynamicsSalesforceData StructuresSaaS
Requirements:
5+ years of Solution Consulting / Sales Engineering experience for SaaS product companies. Enterprise selling experience and ability to navigate complex, multi-stakeholder sales cycles. Deep functional knowledge of Contact Center and Field Service use cases. Functional knowledge of ServiceNow, Salesforce (Service Cloud/FSM), Microsoft Dynamics, or Oracle CX ecosystems. Ability to read and understand data structures, discuss APIs, data ingestion, and cloud security. Exceptional presentation skills.
Responsibilities:
Lead deep-dive discovery sessions to understand prospect's current Contact Center and Field Service workflows, data availability, and pain points. Configure and deliver compelling product demonstrations addressing specific customer use cases and business impact. Define success criteria and manage the scope of Pre-Sales POCs, validating AI predictions with customer SMEs. Partner with the sales team to build ROI models quantifying value. Own the technical win by leading responses to RFPs, RFIs, and InfoSec questionnaires. Act as the feedback loop between the market and the Neuron7 Product team.
