Own the member experience from first contact to resolution
Deliver timely, accurate, and empathetic support across phone, email, chat, and SMS
Resolve member questions related to appointments, prescriptions, lab work, and plan details with clarity and confidence
Operate with urgency and judgment
Triage and prioritize member needs in real time, ensuring high-impact issues are handled quickly
Navigate ambiguity and make sound decisions without over-relying on escalation
Coordinate care beyond Vitable
Identify when members need services outside of Vitable’s scope and proactively connect them to the right external resources
Ensure continuity of care by closing the loop and following through
Conduct proactive outreach to educate members and eligible employees on Vitable’s services
Increase activation and ongoing engagement through thoughtful, high-touch communication
Identify workflow gaps, recurring issues, and inefficiencies
Partner with leadership to improve processes, tooling, and overall service quality
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About Vitable Health
Vitable Health is pioneering a new standard of accessible and affordable healthcare. They offer an all-in-one health benefits platform with built-in primary and urgent care, designed for employers to enhance healthcare offerings for their teams. Their membership includes virtual and in-home visits, mental health support, and access to free prescriptions. This model empowers businesses to provide quality care, reducing costs and improving employee satisfaction, particularly for the 85 million uninsured or underinsured Americans.
How We Work
At Vitable Health, creativity, collaboration, and continuous learning are integral to their work. The team is remote-first and distributed across various time zones, yet tightly connected by a shared passion for transforming healthcare. They champion a culture of care, both internally and externally, by actively engaging in community support and food justice initiatives. They value fresh ideas, diverse perspectives, and a good sense of humor, leading with empathy and trust while empowering each other.
Engineering at Vitable Health
Vitable Health's engineering team builds and maintains the critical infrastructure powering their Benefits and Care API Platform. This involves ensuring world-class API design and documentation. While primarily a backend development role, engineers also contribute to frontend work for their features, requiring full-stack capabilities. They prioritize engineering best practices, writing clean, maintainable code, and actively participate in code reviews. They also focus on solving complex, ambiguous problems that drive mission-critical business outcomes. The team utilizes Python, Django, Django Rest Framework, SQL, and PostgreSQL, along with component-based web frameworks like Vue or React.
Why Join Us
Drive real impact by transforming healthcare accessibility and affordability for millions.
Thrive in a remote-first, collaborative environment where your voice is heard and valued.
Benefit from mentorship opportunities through investors like First Round Capital.
Contribute to a mission-driven team that prioritizes customer delight and community well-being.
Experience rapid growth within a company backed by significant funding, including a recent $16M Series A.
Benefits & Perks
100% Silver Plan + Full Medical Coverage
Dental and Vision Coverage
401(k) and Life Insurance
Access to Vitable's Primary Care membership
Unlimited PTO
Remote-first culture with a supportive team
MacBook and any other gear you need
Mentorship opportunities through First Round Capital