NetBox Labs

NetBox Labs makes the management of complex networks easier for operators by delivering open and composable products.

11-50 employees

Founded 2023

$20M series a

Open Source

Private Company

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Open Source SaaS Professional Networking

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions17

US, CST RemoteFull-TimeNetwork automationPosted

Manager, Customer Success - Americas

Manage and coach CSMs through weekly 1:1s, account reviews, and call shadowing.
Create individual growth plans and run call reviews, including scoring onboarding kickoffs against the CSM rubric.
Hire, onboard, and ramp new CSMs as the team grows.
Define CSM cadences, success plans, QBRs/EBRs, and escalation paths.
Balance books across territories and segments, and own playbooks for strategic accounts.
Shape the digital-led motion for smaller accounts.
Hold the team accountable for adoption, usage against entitlement, and customer health.
Identify customer risks and partner with Renewals; work with Sales on usage and product expansion.
Step into key customer relationships and escalations when needed.
Use CS dashboards and platforms to guide team priorities, bring prioritized customer feedback to Product, and improve use of HubSpot and Pylon.

Customer SuccessHubSpot

Showing 1 of 17 positions

About NetBox Labs

NetBox Labs pioneers the future of network automation, making complex network management accessible and efficient for operators worldwide. You will contribute to open and composable products, including NetBox Cloud, an enterprise-grade SaaS version of the widely adopted open-source NetBox platform. The company's solutions power thousands of organizations, from Fortune 500 enterprises to global network providers, helping them operate, understand, automate, and secure critical infrastructures.

How We Work

NetBox Labs operates as a remote-first team, fostering a culture of trust, clarity, and continuous improvement across its global workforce. You will experience a highly collaborative environment where clear communication is prioritized to keep teams aligned. The company embraces four core values: Own It, Keep It Simple, Community First, and Get It Out There, guiding daily interactions and decisions.

Engineering at NetBox Labs

NetBox Labs tackles the challenge of managing increasingly complex network infrastructures by building open, composable technology. Engineers here develop solutions that simplify network operation, observability, automation, and security. You will contribute to both the open-source NetBox project and commercial offerings like NetBox Cloud and NetBox Enterprise, which provide advanced features and support. The team consistently ships new features and products, driven by community and customer input, ensuring real-world impact.

Why Join Us

Drive significant impact in a fast-growing company that is reshaping network management.
Contribute to a vibrant open-source community that values collaboration and innovation.
Work in a remote-first environment with an emphasis on ownership and clear communication.
Receive meaningful equity and a comprehensive compensation package for your contributions.

Benefits & Perks

Top-tier medical, dental, and vision insurance.
401k or national pension with employer contribution.
Meaningful equity for all employees.
Flexible, unlimited PTO.
Generous parental leave.
Opportunities for in-person global offsites to connect with teammates.
Choice of tech – choose your laptop when you join.

Tech Stack

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