Customer Support Representative (Tier 1) — Honduras
15000 - 20000 USD per year
Company:Hubstaff
Location:Honduras, Honduras time
Languages:English
Seniority level:Entry, 2+ years
Experience:2+ years
Skills:
Problem SolvingCustomer serviceAttention to detailWritten communicationTroubleshooting
Requirements:
Based in Honduras and legally authorized to work there. 2+ years of experience in customer support or a client-facing role (SaaS experience preferred). Excellent written and spoken English communication skills. Strong attention to detail, organization, and follow-through. Reliable internet connection and a dedicated, quiet workspace. Ability to work full-time between 8/9 AM and 5/6 PM (Honduras time), Monday–Friday.
Responsibilities:
Respond to customer inquiries through email and live chat (Intercom). Troubleshoot and explain solutions clearly and patiently. Escalate complex issues and ensure timely follow-up. Spot recurring problems and suggest documentation or process improvements. Collaborate with a global support team across multiple time zones.