Customer Service for Property Management (US-Based, Remote)
Company:Paired
Location:Honduras, PST
Languages:English
Seniority level:Previous experience in managing Airbnb listings is a must
Experience:Previous experience in managing Airbnb listings is a must
Skills:
Microsoft Office SuiteCustomer serviceQuality AssuranceCRM
Requirements:
Previous experience in managing Airbnb listings is a must Excellent written and verbal English Proficiency in Microsoft Office Suite and other relevant software applications Strong attention to detail and organizational skills Experience in the hospitality industry is a plus Experience with fast-paced customer service (very preferably in an online setting e.g. phone, messaging, remote environment) Must be willing to work in shifts: Sat, Sun, Mon - 4:00 AM – 12:30 PM PST and Tues, Wed - 8:00 PM – 4:00 AM PST
Responsibilities:
Act as virtual "front desk" for our Airbnb Properties Manage and respond to potential and existing tenants via text, emails, phone calls, and other forms of communication. Doing Quality Assurance and Optimization on our Airbnb listings Coordinate maintenance requests and communicate with tenants and contractors. Assist with preparing reports and presentations. Help with data entry, filing, and other general administrative tasks.
