Senior Systems Analyst : Gainsight

4+ years in a Customer Success Operations/Gainsight Admin role Level 3 Gainsight certification Proven ability to write high-quality solution design documents, requirement specs, and technical documentation Proven ability to manage work to a project schedule Strong orientation toward solutions with structured process adherence Extensive Gainsight workflow, dashboard, and reporting experience Familiarity integrating Gainsight with Salesforce.com and project tools like JIRA Experience delivering within a defined release process and managing change control Experience with pooled and/or digital CSM models Excellent communication, collaborative, and stakeholder management skills

Design future-state workflows aligned with customer engagement and Gainsight capabilities Serve as solution architect and implementer for Gainsight workflows, dashboards, and reporting Collaborate with stakeholders through requirements gathering, solution design, beta testing, documentation, and rollout Integrate Gainsight solutions with Salesforce.com Connect Gainsight with project management tools (e.g., JIRA) and other systems Incorporate Gainsight's latest features into solutions Embed AI capabilities into Gainsight workflows Document technical solutions, configurations, and user requirements