Gainsight Operations Manager

Experience as an end-user of CRM, customer support system, or marketing automation system Gainsight Level 2 Admin Certification Demonstrated rapid, self-driven, experiment-driven learning of unfamiliar systems/software Experience working in customer success, or equivalent understanding of key customer success principles Strong project management, business analysis, and problem-solving skills Experience working in cross-functional teams Self-starter, demonstrating leadership of owned projects Excellent written and verbal communication and presentation skills Strategic thinking and prioritization Information and data architecture / systems mindset Ability to apply AI across all aspects of their day–to-day

Lead ongoing maintenance, support, and optimization of the Gainsight platform. Design, implement, and optimize end-to-end business processes. Lead the solution design process by collaborating with cross-functional teams. Explore, learn, and integrate AI tools into daily tasks.