Manager, Benefits Configuration

Bachelor’s degree preferred. 5+ years of related experience, including benefits configuration and claims adjudication. Proven ability to lead and develop high-performing teams. Proficiency in Microsoft Office. Proficiency in system logic documentation. Proficiency in data analysis. Strong skills in monitoring KPIs. Strong skills in driving continuous improvement. Exceptional verbal, written, and listening skills. Ability to interpret client data and requests.

Lead hiring, coaching, and development of Benefits Configuration team members. Assess employee skills and create development plans. Assign duties and manage team workload for accuracy and timeliness. Implement and maintain policies and procedures for the team. Establish and monitor team performance benchmarks (KPIs). Drive process improvement initiatives for quality and efficiency. Ensure accountability through performance evaluation and feedback. Collaborate with Training & Operations Manager for team development. Collaborate with cross-functional leaders to resolve issues and improve workflows. Participate in client onboarding and meetings.