- Own collections performance across all accounts receivable, including aging, DSO, and cash collection outcomes
- Evaluate account status, payment behavior, and risk to determine appropriate collection strategies
- Execute collection activities (calls, emails, follow-ups) to drive timely resolution of outstanding balances
- Proactively manage delinquent accounts, identify risks, and drive resolution
- Research and resolve invoice, billing, payment, and account discrepancies
- Maintain detailed records of collection activity, customer communication, and payment commitments
- Reconcile customer accounts and ensure accuracy of account balances
- Approve payment plans within defined thresholds based on account evaluation
- Determine and execute escalation actions in accordance with company policies, including account suspension and placement with third-party collection agencies
- Recommend write-offs based on account analysis, following established approval processes
- Escalate complex or high-risk situations as needed while maintaining ownership of resolution
- Partner with Billing, AP, Sales, Customer Success, and Accounting teams to resolve payment issues, disputes, and customer concerns
- Provide insights on customer payment behavior and account health to internal stakeholders
- Support alignment between customer onboarding, billing accuracy, and payment outcomes
- Analyze trends in delinquency, payment behavior, and account risk, and recommend improvements to collections strategies and processes
- Identify opportunities to improve billing accuracy, collections workflows, and customer experience
- Contribute to initiatives that improve DSO, reduce delinquency, and enhance cash flow predictability
- Prepare and analyze reports on aging, collections performance, bad debt risk, and account status
- Provide inputs into cash flow forecasting based on collections trends
- Support month-end closing activities related to accounts receivable
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