- Research transaction performance and activity to identify trends, outliers, patterns, and potential fraud or suspicious behavior.
- Recommend next steps to Senior Leadership for customer accounts presenting fraud or risk exposure.
- Use research and analytical tools to assess risk alerts and prioritize them by severity.
- Analyze data to develop insights that inform risk policies and departmental objectives.
- Work with Product, Engineering, and CX teams to educate stakeholders and implement fraud process, monitoring, and reporting best practices.