Accela

Accela provides market-leading solutions that help governments to modernize and build thriving communities.

501-1000 employees

Founded 1999

Business Process Automation (BPA)

Private Company

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Business Process Automation (BPA)GovTech Government SaaS Mobile Apps Software

Fully Remote

This company is fully distributed with team members working remotely.

Open Positions7

Remote Based - USFull-TimeGov TechPosted

Enterprise Customer Success Manager

Manage a large portfolio of enterprise government agency customers, delivering high-touch engagement and strategic guidance at scale.
Build and maintain trusted advisor relationships with senior stakeholders and executive sponsors, including CXO-level contacts.
Develop 3-5 year strategic agency plans in partnership with customers.
Travel regularly to customer sites to conduct walk-the-halls engagement.
Own renewal health for the portfolio, forecast renewal outcomes, and drive retention.
Partner closely with Sales to develop and advance upsell and cross-sell opportunities.
Build and maintain KPI dashboards and deliver data stories.
Identify AI use cases and track AI feature adoption.
Develop, implement, and track goals using the OKR framework.
Advocate for customer needs within the organization through Voice of the Customer processes.

Data AnalysisAccount ManagementData visualization+2 more

Showing 1 of 7 positions

About Accela

Accela powers over 900 government agencies, serving 300 million citizens with SaaS solutions. We transform complex government processes into streamlined digital experiences. This includes solutions for planning, building, licensing, and permitting. We help governments worldwide build thriving communities and protect essential services. From small towns to major cities, our platform enables efficient, transparent civic engagement. We empower agencies to do more with less, leveraging cloud technology.

How We Work

We foster a workplace community where your differences are celebrated. We prioritize psychological safety and belonging for every team member. You will find resources and attention dedicated to evolving our practices. This ensures diversity thrives and supports equity in opportunity. Many of our roles offer remote flexibility, with some based fully remote in the US. Some hybrid roles provide a mix of in-office and remote work. We believe in clear purpose and an inclusive environment.

Engineering at Accela

Our cloud-based platform, the Accela Civic Platform, leverages Microsoft Azure. Engineers here solve complex problems digitizing government processes at scale. You will work with a diverse tech stack including advanced SQL, REST APIs, and debugging tools. We use programming languages like JavaScript, Python, and C#. You can contribute to continuous integration/continuous deployment pipelines. You will also engage with version control systems and monitoring tools like Azure or AWS. We embrace collaboration across technical teams.

Why Join Us

Shape the future of government services for 300M+ citizens globally.
Work in an inclusive environment that values diversity and psychological safety.
Solve challenging technical problems using modern cloud technologies like Azure.
Grow your career in a company backed by significant investment, with 12 acquisitions.

Benefits & Perks

Flexible time off.
Comprehensive medical, dental, and vision plans.
Family planning benefits.
401(k) retirement savings plan with company match.
Health savings account with company contributions.
Flexible spending account.
Life, accident, and disability coverage.
Business travel insurance.
Employee assistance programs.
Wellness days and fitness challenges.

Tech Stack

cmsanalyticsmobilewidgets

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