Senior Manager, IT SaaS Operations

6+ years in SaaS operations/management, or IT product management roles. 2+ years leading people or cross-functional teams. Proven experience leading the implementation and operational ownership of SaaSOps and SaaS Management platforms. Demonstrated success maximizing the value and impact of SaaS and collaboration platforms. Proven experience in IT vendor management, including ownership of contracts, renewals, budgeting, and ongoing governance. Proven success in driving adoption and unlocking the full ROI of Google Workspace, Slack Enterprise Grid, Okta, Miro and Atlassian platforms. Expertise in SaaS lifecycle management. Familiarity with automation and integration tools such as Workato and Okta Workflows. Strong leadership and people management skills. Excellent communication and stakeholder alignment abilities. Strategic thinker with hands-on execution capability. Analytical and data-driven decision-making approach. Comfort operating in a fast-scaling, dynamic environment.

Own and manage the full lifecycle governance of SaaS platforms and collaboration tools. Lead vendor engagement and manage relationships with Workplace Technology SaaS vendors. Support Enterprise Architecture to maximize the value and impact of existing SaaS platforms. Participate in platform reviews focused on usage, automation, compliance, and access alignment. Manage, mentor, and grow a high-performing team. Collaborate cross-functionally with IT, Finance, HR, Legal, and Security. Partner with IT Platform Engineering to support automation governance. Maintain app ownership and contribute to the support of LeanIX Application Portfolio Management (APM). Support the evolution of IT service management processes. Track and report on key performance metrics.