IT Systems Manager, Firm Operations

Bachelor’s degree in IT, Computer Science, or equivalent experience. 5–8+ years managing enterprise IT environments with strong focus on Microsoft 365, Entra ID, and Azure. Demonstrated experience in building and maintaining reliable, scalable cloud systems. Experience supporting CPA/professional services applications and operations. Proven success leading M&A technology integration projects for high-growth platform companies. Strong communication, leadership, and project management skills. Microsoft certifications (AZ-104, MS-102, SC-300/400, AZ-305, or equivalent) - Preferred. ITIL certification and/or experience with mature ITSM processes - Preferred. Experience implementing Zero Trust, cloud governance, and automation frameworks - Preferred. Background in hybrid and cloud-only modernization initiatives - Preferred.

Provide support to firm operations including service desk, endpoint management, patching, monitoring, and incident response. Ensure stable support for tax, audit, workflow, and document applications. Establish ITIL-aligned processes to enhance reliability and uptime. Lead M&A IT integration playbook execution. Assess acquired firm infrastructure, identity, and application landscapes. Coordinate cross-functional projects, timelines, communications, budgets, resource allocations, and change management. Lead the configuration, optimization, and governance of Microsoft 365, Active Directory, Azure AD, Intune/Endpoint Manager. Assist firms with maintenance, configuration, and support of on-premises, hybrid, and cloud-based systems. Oversee identity and access management using Microsoft Entra ID. Manage and optimize Azure services. Design and maintain scalable infrastructure architectures. Oversee Azure governance, resource organization, policies, and automation frameworks. Support the implementation and management of modern security platforms. Manage and mentor IT staff. Ensure systems adhere to regulatory requirements. Contribute to technology standards, cloud strategy, and infrastructure roadmaps. Align technology with organizational goals and operational needs.