PPC Customer Support Care German Desk (EverHelp)
Company:Genesis
Location:Worldwide
Languages:German, English
Seniority level:Entry
Skills:
Communication SkillsProblem SolvingMentoringMultitaskingComputer skillsAdaptabilityFluency in EnglishCustomer support
Requirements:
Proficiency in the German language Fluency in the English language B2 level Promising multitasking abilities Confidence and independence to manage time effectively Seamless collaboration with colleagues Ability to work with minimal supervision Strong computer skills Ability to thrive in a fast-paced environment
Responsibilities:
Resolving all inbound and outbound support requests according to internal guidelines Support work via e-mail, chat and phone Escalating tickets to mentors and team leaders if necessary Giving feedback on processes and ideas to improve customer satisfaction Special tasks optional for experienced agents (e.g. Social media support, reputation management)
