Customer Support Specialist - Chat Support (German Bilingual)
Inactive
H
HelloFreshCustomer Support
PhilippinesTemporary
Salary not disclosed
Job Details
- Languages
- German, English
- Required Skills
- Communication SkillsProblem SolvingMultitaskingTroubleshootingTechnical supportCustomer support
Requirements
- Enjoy helping customers solve problems
- Ability to explain complex topics in a clear and simple way
- Experience in customer service, ideally in live chat support
- Experience working with Intercom
- Ability to work quickly, efficiently, and handle multiple chats at once
- Proactive, structured, and solution-oriented approach
- Excellent German and English skills at C1 level
Responsibilities
- Manage live chat customer support for a HelloConnect pioneer account
- Be the first point of contact for customers in live chat
- Solve general inquiries, billing, and switching process issues
- Meet customer satisfaction goals
- Find solutions for complex cases by coordinating with support teams
- Develop a deep understanding of industry products
