Customer Support Specialist - Chat Support (German Bilingual)

Enjoy helping customers solve problems Ability to explain complex topics in a clear and simple way Experience in customer service, ideally in live chat support Experience working with Intercom Ability to work quickly, efficiently, and handle multiple chats at once Proactive, structured, and solution-oriented approach Excellent German and English skills at C1 level

Manage live chat customer support for a HelloConnect pioneer account Be the first point of contact for customers in live chat Solve general inquiries, billing, and switching process issues Meet customer satisfaction goals Find solutions for complex cases by coordinating with support teams Develop a deep understanding of industry products