Customer Support Specialist

Excellent written and spoken English communication skills Proficiency in using CRM systems, chat platforms, and ticketing tools is a plus Ability to write clear and concise documentation, FAQs, or help articles Strong attention to detail and analytical problem-solving abilities Empathetic and patient communicator Proactive, resourceful, and adaptable in fast-paced settings Team-oriented but comfortable working independently Passion for helping people and delivering exceptional customer experiences At least 1 year of experience in a customer support or related role Experience in a SaaS or tech-based environment is a plus

Manage customer inquiries via tickets and live chat Troubleshoot product or service-related issues Update and maintain the Knowledge Center Collaborate with internal teams to share customer insights and suggest process improvements Identify recurring issues and contribute ideas to improve efficiency and user experience