Customer Support Specialist

Customer support experience in SaaS or highly motivated self-starters with knowledge of the SaaS industry. Exceptional communication skills in English (both written and verbal). Strong problem-solving abilities and a solution-focused mindset. Proven ability to stay organized and manage multiple tasks in a fast-paced environment. A customer-first attitude with a commitment to creating positive experiences. Tech savvy - Likes to learn and dive deep into software and different tools. Ability to work effectively in a remote setting, maintaining a proactive and self-driven work ethic. Familiarity with tools like Gist, Slack, Jira, etc. to provide real-time support and track customer insights and team communication. Experience within application support, coding or bug fixing, particularly with PHP or Laravel, would be a plus.

Providing excellent customer support through email and chat. Troubleshooting user concerns, identifying issues, and delivering proactive solutions. Ensuring timely and effective resolution of support inquiries while maintaining high customer satisfaction. Collaborating with departments to improve processes, gather feedback, and ensure alignment with customer needs. Documenting recurring issues and customer feedback to enhance the overall user experience. Building positive relationships with our users, ensuring they feel supported and valued.