Customer Support Specialist

4 years minimum proven track record of great customer service experience (SaaS/tech startup customer support experience) Tech savvy Ability to identify customer needs and implement solutions Excellent verbal & written communication Fluent in English Experience with using Front is a huge plus

Ensure 100% success of all Front customers Provide timely and effective assistance to customers Become an expert on how Front works Respond to customer support inquiries Monitor incoming conversations in all support channels Debug and test product features Report bugs to product and engineering Identify common customer challenges Proactively find ways to improve product and processes