- Build and maintain strong customer relationships as the main point of contact.
- Manage a large portfolio of SMB accounts to maximize user value and business impact.
- Drive product adoption to ensure customers achieve measurable success.
- Proactively prevent churn and manage renewal cycles.
- Resolve customer issues by collaborating with support and product teams.
- Utilize customer data and feedback to inform engagement strategies.
- Work cross-functionally with sales, marketing, and product departments.
- Identify at-risk accounts and develop corrective action plans.
- Encourage customer advocacy through testimonials and case studies.
- Leverage AI-driven tools and analytics to identify risk and productivity signals.
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