Karbon

Karbon is a workstream collaboration platform for growing teams and enterprises to combine emails, discussions, tasks, and workflows.

101-250 employees

Founded 2014

$10.5M series unknown

Productivity Tools

Private Company

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Productivity Tools SaaS Project Management Information Technology Task Management

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions11

Based in the US or CanadaFull-TimeSaaS, Accounting SoftwarePosted

Senior Customer Success Manager

Drive measurable value realization within the first 90 days post-sale.
Own renewal and expansion strategy for your portfolio.
Drive Net Revenue Retention by increasing product adoption.
Build and manage an accurate renewal forecast 90–120 days in advance.
Develop multi-threaded relationships with decision-makers and executive stakeholders.
Develop success plans tied to customer KPIs.
Identify churn indicators through data and behavioral insights.
Translate customer insights into data-backed feedback for Product and Engineering.

CRMCustomer SuccessSaaS

Showing 1 of 11 positions

About Karbon

Karbon pioneers AI-powered practice management software, empowering tens of thousands of accounting professionals. Our cloud platform streamlines workflows, automates tasks, and centralizes client information for firms in 40 countries. We are ranked #1 on G2, demonstrating our impact in transforming how accountants work globally.

How We Work

Karbon embraces a people-first culture, shaping the future of distributed work. You will experience genuine flexibility, working remotely from anywhere. We operate on trust and autonomy, not strict monitoring of your hours or location. We foster innovation, collaboration, and a customer-centric mindset, all built on remote-first principles.

Engineering at Karbon

Karbon's platform is AI-powered, leveraging modern software to solve complex problems. We utilize tools like Gong for deep-dive call analysis and ChatGPT/Gemini for synthesizing discovery notes. Our technical approach emphasizes AI-native and agentic search strategies. We build for visibility and authority within AI-native discovery surfaces like ChatGPT and Google AI Overviews. You will craft strategies to optimize our digital footprint for discovery by AI agents.

Why Join Us

Sell a platform ranked #1 on G2, disrupting a multibillion-dollar industry.
Work in a globally distributed team across 6 countries, with flexible remote options.
Contribute to an AI-first culture, actively building with cutting-edge tools.
Benefit from a people-first culture recognized by Great Place To Work® and Fortune.

Benefits & Perks

Paid Flexible Time Off (encouraged 3-4 weeks per year)
Company-paid medical, dental, and vision for you and eligible dependents
Fully company-funded short and long-term disability
Fully company-paid life insurance
401(k) with company matching
Flexible Spending Account
Up to 8 weeks paid parental leave
Work-from-home stipend

Tech Stack

paymentframeworkmobilewidgets

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