German Customer Care Representative

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Requirements:

• Native or near-native German speakers.
• Fluency in English.
• Clear communication skills.
• Tech savvy/Knowledge of MS office tools.
• Enthusiastic, patient, empathetic, multi-tasking and communicative.

Responsibilities:

• Handle customer inquiries via email and chat, giving prompt answers to customer questions.
• Provide assistance, resolve complaints, answer questions in the best interest of the customers.
• Collect prompt and accurate customer feedback.
• Follow communication procedures, guidelines, and policies.
• Keep accurate records of customer interactions and transactions in the CRM system.
• Address and resolve customer complaints or concerns in a professional and timely manner.
• Maintain a high level of company product knowledge to effectively answer customer queries.