Sr. Software Implementation Project Manager

Bachelor’s degree required 5+ years of hands-on technical project management experience leading complex, multi-functional SaaS or technology implementation projects Strong preference for candidates with direct experience in utilities, energy efficiency, or Demand Response program management (5+ years or equivalent depth of knowledge) Detail-oriented and process-driven, with a track record of building, following, and improving structured project workflows Proven ability to translate customer requirements into actionable project plans through strong analytical and problem-solving skills Demonstrated success in managing multiple projects simultaneously while maintaining scope, schedules, budgets, and quality standards Strong customer-facing presence with the ability to build trust, manage expectations, and maintain long-term relationships Excellent written and verbal communication, including documentation, presentations, and stakeholder engagement PMP or PMI certification preferred

Lead and deliver multiple SaaS implementation projects from initiation through deployment Create and maintain comprehensive project documentation Facilitate cross-functional collaboration Co-manage client engagements Manage customer expectations Identify, track, and mitigate project risks Coordinate project staffing Lead project meetings and workshops Monitor daily work progress Oversee project financials Ensure completion of required project artifacts Support project handoffs to support teams Provide timely and transparent status reporting Mentor and guide team members Identify and support opportunities for follow-on work Develop hands-on knowledge of the Resource Innovations SaaS platforms