- Design and deliver structured onboarding programs for new hires.
- Create and maintain training curriculum, SOP documents, visual aids, and instructional videos.
- Track and report on new hire and staff performance to managers.
- Execute refresher and remedial training for existing staff.
- Conduct quality and adherence audits on BPO work and provide recommendations.
- Ensure all necessary system access is provisioned for new hires.
Project ManagementGoogle Workspace