Systems Manager-Senior

Bachelor’s degree with 5–7 years of progressively responsible IT systems management experience. Strong background in administration and maintenance of enterprise IT systems, networks, databases, and telecommunications platforms. Demonstrated experience in system security, access control, incident response, and regulatory compliance. Experience troubleshooting system, hardware, and software issues in a multi-user environment. Working knowledge of SSA requirements, FISMA, Privacy Act, and Section 508 accessibility standards. Proven ability to implement system upgrades, patches, and technology enhancements. Strong analytical, problem-solving, organizational, and decision-making skills. Effective verbal and written communication skills. Proficiency with system administration tools, Microsoft Office Suite, and incident management platforms. Experience developing and delivering technical support and training to staff. Ability to work collaboratively within cross-functional teams and with external vendors. Meticulous attention to detail and commitment to upholding security, privacy, and data protection obligations.

Administer, configure, and maintain IT systems, networks, databases, and infrastructure. Monitor system performance for uptime, security, and compliance. Lead troubleshooting and resolution of technical issues. Oversee software upgrades, hardware replacement, and system enhancements. Manage user access, authentication, permissions, and security controls. Conduct security reviews, vulnerability assessments, and risk analysis. Develop, maintain, and enforce IT security policies and business continuity plans. Prepare system performance and compliance reports and technical documentation. Provide technical support, guidance, and training to staff. Ensure compliance with SSA, FISMA, Section 508, Privacy Act, and federal information security standards. Collaborate with program managers and project teams to align system capabilities with business needs. Maintain change logs, system documentation, and asset inventories.