Systems Operations Manager

U.S. Citizenship required. Bachelor’s degree in Information Technology, Computer Science, or a related field. Minimum of 5 years of experience as an individual contributor working in DevOps/Cloud Operations, preferably within SaaS or technology-driven organizations. Minimum of 5 years leading Operations / Engineering teams. Minimum of 2 years with direct management responsibilities for teams of 4 -6 members. Experience writing Infrastructure as Code using tools such as Terraform, Cloud Formation Templates, CDK, etc. Experience with Relational Databases such as MySQL, Postgres, etc. Alternative datastores such as OpenSearch, Redshift, etc. are a major plus. Strong understanding of web development frameworks and architectures. Strong understanding of containerization; Kubernetes a plus. Strong understanding of Amazon Web Services; Amazon GovCloud a plus. Excellent problem-solving skills. Ability to work independently in a remote environment. Strong communication and interpersonal skills.

Ensure efficient team operations including standups, retrospectives, and other ceremonies. Hiring and team member performance evaluations/coaching. Ensuring teams are enabled and empowered to deliver high-value software deployed in mission critical environments. Produce clear diagrams, documentation, and implementation plans for operational systems/processes. Follow company architectural guidelines and industry best practices. Automation that can build and deliver software artifacts. Write Infrastructure as Code. Develop monitors, alerts, and on-call solutions. Work closely with cross-functional teams, including support and customer success. Providing consistent and meaningful progress and performance updates to senior management and the Executive Leadership Team.