- Own projects from sales handoff through configuration, testing, launch, and transition to Customer Success.
- Maintain accurate milestones, dependencies, risks, decisions, owners, and next steps across projects in different lifecycle stages.
- Prioritize by customer impact, milestone urgency, risk, and dependency; identify delays early and escalate with recommended solutions.
- Serve as the primary customer contact, facilitate effective status meetings, and provide concise, proactive communication.
- Coordinate with Sales, Product, Engineering, Onboarding, and Customer Success to keep implementation work moving.
- Translate customer workflows and business requirements into clear actions for both technical and nontechnical stakeholders.
- Use AI tools to improve meeting preparation, documentation, communication, risk analysis, and reporting.
- Validate AI-assisted work, protect confidential information, and remain accountable for accuracy, judgment, and customer commitments.
Project ManagementArtificial IntelligenceCustomer Success+2 more