SaaS Implementation Project Manager
New
G
GovWorxSaaS
Remote (U.S.-based, U.S. Citizens Only)Full-TimeMiddle
Salary$110K - $120K
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementArtificial IntelligenceCustomer SuccessSaaSNotion
Requirements
- 3+ years managing customer-facing SaaS implementations, onboarding programs, or comparable technical projects.
- Demonstrated success managing a high-volume portfolio of concurrent customer projects.
- Working knowledge of implementation lifecycles, including discovery, configuration, data preparation, integrations, testing, training, launch, and handoff.
- Technical aptitude and the ability to learn unfamiliar software quickly.
- Excellent written communication, meeting facilitation, prioritization, documentation, and escalation judgment.
- Demonstrated use of AI, automation, templates, or repeatable workflows to improve productivity.
- Ability to work independently and collaboratively in a fast-paced remote environment.
Responsibilities
- Own projects from sales handoff through configuration, testing, launch, and transition to Customer Success.
- Maintain accurate milestones, dependencies, risks, decisions, owners, and next steps across projects in different lifecycle stages.
- Prioritize by customer impact, milestone urgency, risk, and dependency; identify delays early and escalate with recommended solutions.
- Serve as the primary customer contact, facilitate effective status meetings, and provide concise, proactive communication.
- Coordinate with Sales, Product, Engineering, Onboarding, and Customer Success to keep implementation work moving.
- Translate customer workflows and business requirements into clear actions for both technical and nontechnical stakeholders.
- Use AI tools to improve meeting preparation, documentation, communication, risk analysis, and reporting.
- Validate AI-assisted work, protect confidential information, and remain accountable for accuracy, judgment, and customer commitments.
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