SaaS Implementation Project Manager
New
J
JobgetherSaaS Operations
Based in the United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementArtificial IntelligenceRESTful APIsSaaS
Requirements
- 3+ years of experience managing customer-facing SaaS implementations, onboarding programs, or comparable technical projects.
- Demonstrated success managing a high-volume portfolio of concurrent customer projects.
- Working knowledge of the SaaS implementation lifecycle including discovery, configuration, data migration, and testing.
- Strong technical aptitude to learn unfamiliar software and collaborate with Engineering teams.
- Excellent written and verbal communication skills including meeting facilitation and documentation.
- Demonstrated experience using AI, automation, templates, or repeatable workflows to improve productivity.
- Strong organizational skills to maintain accuracy across simultaneous projects and deadlines.
- Comfortable working in an Apple/macOS and browser-based environment.
- Experience supporting government, public-sector, or compliance-sensitive customers is preferred.
- Familiarity with APIs, integrations, SSO, and system configuration is preferred.
Responsibilities
- Own customer implementations from sales handoff through discovery, configuration, data preparation, testing, training, launch, and transition to Customer Success.
- Manage a portfolio of 40+ concurrent projects, maintaining accurate milestones, dependencies, risks, decisions, owners, and next steps.
- Prioritize work based on customer impact and milestones, identifying potential delays early and escalating with solutions.
- Build and maintain repeatable project templates, communication cadences, and portfolio health reporting.
- Serve as primary customer contact, facilitating status meetings and proactive communication.
- Coordinate cross-functional efforts with Sales, Product, Engineering, Onboarding, and Customer Success.
- Use AI tools to improve meeting preparation, documentation, and project administration while ensuring accuracy.
- Track and report KPIs related to implementation performance, delivery, and customer satisfaction.
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