Implementation Project Manager
New
B
Builder PrimeSaaS, Home Improvement
Remote - USFull-TimeMiddle
Salary65,000 - 75,000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementData AnalysisCRM
Requirements
- 3+ years of experience in customer onboarding, implementation, or training roles.
- Preference for experience in SaaS or construction technology.
- Proven track record of reducing implementation timelines and improving customer satisfaction.
- Experience with implementations involving multiple stakeholders and complex integrations.
- Strong technical configuration skills and ability to learn new software quickly.
- Excellent project management abilities and record of meeting deadlines.
- Strong analytical skills with the ability to use data for process improvements.
- Experience conducting engaging virtual training sessions.
- Ability to translate technical product capabilities into business value.
- Exceptional communication skills with the ability to adapt messaging to different learning styles.
Responsibilities
- Drive strategic initiatives to streamline implementation processes and reduce time-to-value.
- Manage implementations with multiple stakeholders and complex technical requirements.
- Lead kickoff calls to understand customer goals, timeline expectations, and success metrics.
- Configure the platform with custom templates, workflows, and settings specific to each customer's needs.
- Prepare customers for post-implementation self-sufficiency by delivering system training.
- Track implementation milestones and manage customer expectations.
- Identify and solve technical challenges during implementation.
- Coordinate with Account Managers for seamless handoffs.
- Document customer workflows and configurations for future support.
- Analyze implementation data to identify bottlenecks and recommend improvements.
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