Enterprise Systems Manager

5+ years of experience in enterprise systems administration, business systems analysis, or similar role 3+ years of hands-on NetSuite administration experience (Certifications preferred) 2+ years of Salesforce administration experience (Certifications preferred) Demonstrated experience implementing or managing data integration projects Experience supporting SOC2, ISO 27001, HITRUST, or similar compliance frameworks Proven track record managing vendor relationships and contract negotiations Experience working in high-growth SaaS or technology companies Experience with healthcare SaaS, healthcare data, or PHI/PII handling Prior experience implementing data lakes, data warehouses, or business intelligence platforms Familiarity with Boomi, MuleSoft, Workato or other integration platforms Experience with HITRUST or HIPAA compliance requirements Strong business acumen with ability to translate business requirements into technical solutions Analytical mindset with focus on data-driven decision making and process improvement Experience with financial operations and order-to-cash processes Ability to design and deliver executive-level reporting and analytics Agile project management capabilities Deep functional and technical knowledge of NetSuite ERP and Salesforce CRM Strong understanding of enterprise data architecture, data warehousing concepts, and integration patterns Experience selecting and implementing integration platforms (Boomi, MuleSoft, or similar) Working knowledge of data governance frameworks, master data management, and data quality practices Familiarity with cloud-based data platforms (Snowflake, Databricks, AWS/Azure data services) Understanding of API design, REST/SOAP protocols, and modern integration architectures Basic SQL skills for data analysis and troubleshooting

Functional owner of NetSuite (ERP) and Salesforce (CRM) including configuration and optimization Develop and maintain multi-year Enterprise Systems roadmap Manage vendor relationships, contract negotiations, and budget Partner with Finance to standardize accounting practices in NetSuite Drive process improvement initiatives Optimize Salesforce configuration and establish best practices Lead design, governance, and implementation of a data lake Define source-of-truth standards and data ownership Deliver critical business reports/dashboards Determine need and plan for integration platform implementation Own integration architecture, API strategy, and data flow design Ensure integration architecture aligns with IT strategy and security Define and document control responsibilities for enterprise systems Ensure systems meet data classification, retention, and security standards Support annual compliance audits