IT Systems Engineer, Firm Operations

Bachelor’s degree in IT, Computer Science, or equivalent experience. 5–8+ years engineering global enterprise IT environments with strong focus on Microsoft 365, Entra ID, and Azure. Demonstrated experience in building and maintaining reliable, scalable cloud systems. Experience supporting CPA/professional services applications and operations. Strong communication, leadership, and project management skills. Microsoft certifications (AZ-104, MS-102, SC-300/400, AZ-305, or equivalent) - Preferred. ITIL certification and/or experience with mature ITSM processes - Preferred. Experience implementing Zero Trust, cloud governance, and automation frameworks - Preferred. Background in hybrid and cloud-only modernization initiatives - Preferred.

Provide support to local firm IT operations including service desk, endpoint management, patching, monitoring, and incident response. Ensure consistent support for tax, audit, workflow, and document applications commonly used by CPA firms. Maintain ITIL-aligned processes. Assist firms with technology asset lifecycle management. Assist with IT integration playbooks for M&A activities. Assess acquired firm infrastructure, identity, and application landscapes. Coordinate cross-functionally on projects. Lead the configuration, optimization, and governance of Microsoft 365, Entra ID, Azure AD, Intune, and related enterprise services. Assist firms with maintenance, configuration, and support of on-premises, hybrid, and cloud-based systems. Support access management using Microsoft Entra ID. Manage and optimize Azure services. Design and maintain scalable infrastructure architectures. Maintain Azure governance, resource organization, policies, and automation frameworks. Support the implementation and management of modern security platforms. Ensure all systems adhere to regulatory requirements. Contribute to the development of technology standards, cloud strategy, and infrastructure roadmaps. Align technology with organizational goals and operational needs.