Partner Success Manager

Maintain the account relationship post-launch for clients. Assist clients with day-to-day needs. Identify opportunities for new product sales to existing clients. Maintain the renewal process for client retention. Bring a proven track record of securing meetings through outbound success. Bring confidence in strategic partner outreach. Shape outcomes by anticipating risks, designing action plans, and guiding partners toward success milestones. Ensure clear communication of the impact our platform delivers.

Proactively uncover growth opportunities and referrals within existing customer accounts. Maintain 100%+ NRR with accounts by ensuring retention and driving account growth. Proactively manage relationships, ensuring partners achieve measurable outcomes and long-term value. Conduct strategic online presentations and product conversations. Log all activity in Vitally and keep all systems accurate and up to date. Discover and surface new product opportunities by listening to partner needs. Address pain points with clarity and purpose, demonstrating how solutions solve critical challenges. Be accountable to results and metrics, tracking partner health, retention, and growth.