Senior Partner Success Manager
Company:Tava Health
Location:Alabama, Arizona, California, Connecticut, Florida, Georgia, Idaho, Indiana, Nevada, North Carolina, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Tennessee, Texas, Virginia, Utah
Languages:English
Seniority level:Senior, 8+ years
Experience:8+ years
Skills:
Project ManagementData AnalysisCross-functional collaborationRelationship management
Requirements:
Comfortable leading strategic conversations with executive stakeholders. Strong ability to understand and analyze large amounts of data. Proven team player with a collaborative mindset. Excellent written and verbal communication skills. Confidence communicating clearly with executive stakeholders. Experience triaging and prioritizing requests. Demonstrated ability to manage escalations. Familiarity with HIPAA compliance is a plus. 8+ years of experience managing relationships in the healthcare or digital health space. Comfort with occasional (~20%) travel.
Responsibilities:
Serve as the primary point of contact for strategic partners. Prioritize and triage incoming partner requests. Collaborate with partners to understand goals and identify improvements. Lead meetings with key partners. Drive success of existing referral channels. Identify expansion opportunities within current partnerships. Drive adoption among care manager channels through education. Lead the onboarding and implementation of new referral partners. Develop and execute training plans for care coordinator teams. Create and deliver training materials and resources. Manage partner access to data and ensure HIPAA compliance. Analyze and interpret data to surface trends and insights for partners. Share performance insights with partners. Build internal partnerships across teams. Understand Tava’s product and capabilities.
